Code of Ethics

Preamble

This Code of Ethics signifies voluntary recognition by members of the National Air Duct Cleaners Association of the responsibilities and obligations of professional self-discipline above and beyond the requirements of the law.

The purpose of the code is to inform the public that NADCA members intend to maintain a high level of ethical behavior and professional performance. In return for the faith and trust that the public places in them, members accept the responsibility and the obligation to conduct their business practices in a way that will be beneficial to the public. This Code of Ethics gives our customers a basis for believing that members will do their best to perform their services with high standards of competence and integrity.

The code expresses the standards of professional conduct expected of member firms and their employees in their relationships with clients, colleagues, members of allied trades, and the general public. The code is mandatory in character and serves as a basis for disciplinary action when the conduct of a member firm falls below the required standards as stated in the code.

Code of Ethics

In recognition of their obligation to the public and the profession, NADCA members have agreed to comply with the following articles:

We will serve our customers with integrity and competence.
We will perform our work using Source Removal methods.
We will be honest and forthright in our advertising.
We will provide our clients with accurate inspections and evaluations of the cleanliness and physical condition of their HVAC systems, using this information to determine the type of cleaning and maintenance services required, if any.
We will provide only necessary and desired services to our clients, and will not use furnace/air duct cleaning as a means of selling unnecessary or unwanted products or services.
We will provide services only after completing the necessary bonding and licensing procedures.
We will utilize the services and products of those who possess specialized skills, tools, or trades not possessed by us when circumstances call for work to be done which we are unable to perform.
We will stay abreast of new developments in technology, tools of the trade, building codes, the Uniform Mechanical Code, and any other codes or information that directly affects our work.
We will require that all employees of our firm practice furnace/air duct cleaning in accordance with NADCA Guidelines and the Code of Ethics.
We will perform our services in accordance with the current published Standards of the association.